Privacy and Support

Read the public Privacy Policy before registering. The required, initially unchecked box acknowledges that you have read the notice. It does not sign you up for marketing or give permission for optional tracking or AI sharing.

Contact support

Open Contact Support from the login footer or player menu on desktop, tablet or phone. You do not need to log in. Enter your contact email, in-game username and a description of the problem. Include the galaxy and what you were doing when useful. Never include passwords, payment-card details or your private deletion receipt.

Successful submission opens a confirmation showing the email you provided. Without JavaScript, the same confirmation appears on the page. It confirms acceptance by the mail service, not inbox delivery or that someone has already read your request. If submission cannot be confirmed, the page says so and lets you retry; retries can produce duplicate messages. Too many attempts temporarily limit further submissions.

Support requests are private correspondence with the support team. The public Issues board remains a separate place for player-visible reports. Support the game opens the existing contribution options.

During a game update

If an update interrupts a page, wait briefly and open the game again. If you were submitting an action, check its status before repeating it. Chat may reconnect and timed events may take a little longer to appear during an update. If access does not return, contact support with the time, galaxy and action you were attempting.

Optional issue wording assistance

This 3.0.3 feature is disabled by default. If administrators enable it, a new report offers an initially unchecked Allow Claude (Anthropic) option. Leave it unchecked to submit normally without external AI sharing. Registration's privacy acknowledgment is not permission for this option.

Only an opted-in report's title and public description are used. Keep the description private to administrators excludes the report from external rewriting. Do not include secrets or personal information: obvious credentials, emails, IP addresses and links are removed, but automatic filtering cannot catch everything.

Your original wording is retained for administrator review. Administrators normally review a proposed rewrite before applying or rejecting it; they can explicitly enable automatic application. Neither path approves the issue or promises a fix. Editing or making the report private prevents a stale rewrite from replacing your changes, but cannot recall a request already sent. A provider error leaves your submitted report intact.

Your account and information

The privacy notice describes account, gameplay, communications, security and optional integration data. Use support for privacy questions or requests to access or correct information. Whole-account deletion remains available through account controls; see Delete your account for the manual review, ten-business-day commitment, legal-retention exception and private status receipt.